Frequently Asked Questions
Everything you need to know about our premium window treatments.
How do I measure my windows for curtains or blinds?
To ensure a perfect fit, measure the width and height of your window frame. For inside mounts, measure the exact inside width; for outside mounts, add 2-4 inches to each side for better coverage. Detailed measuring guides are available on each product page.
What is the standard shipping timeframe?
Ready-made items typically ship within 2-3 business days. Custom-made curtains and blinds require 10-14 business days for production before being dispatched via our premium courier partners.
Do you offer samples of your fabrics?
Yes, we highly recommend ordering fabric swatches to see the color and texture in your own home's lighting. You can order up to 5 samples for a small fee, which is fully refundable on your first full order.
What is your return policy for custom orders?
Because custom orders are manufactured to your specific dimensions, we cannot accept returns unless the product is defective or damaged upon arrival. We offer a 100% Fit Guarantee to help you measure correctly before ordering.
Are your blackout curtains effective for complete darkness?
Our blackout range features a specialized thermal lining that blocks up to 99% of external light, making them ideal for bedrooms, nurseries, and home theaters.
Do you provide installation services?
While we do not provide direct installation, all our products come with comprehensive DIY instructions and all necessary mounting hardware to make the process simple for any homeowner.